Return Policy

Returns

We have a 30 day full money back return policy.  If you return an item within 30 days of your purchase, you will receive all your money back. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  To complete your return, we require a receipt or proof of purchase.

Exchanges

You can exchange an item only once within the 30 day return period.  No refund or store credit can be issued for the already exchanged item.  Exchanged items are final sale.

Defective or Damaged Items

Upon receiving an item, please inspect it carefully.  If it is damaged please send us an email within 14 days of receiving an item to qualify for a full refund.  Please also include a picture of the damaged item.  After the 14 days have passed, we can not issue a refund or offer store credit based on a damaged or defective item. 

Please note that we have a 30 day full money back return policy which fully covers non damaged items.  

Shipping

To be eligible for a return, your item must be unused and in the same condition that you received it.  It must also be in the original packaging.

To complete your return, we require a receipt.

To return your product, you should mail your product to: Alex Aurum Designs Ltd., 997 Seymour St., #250, Vancouver BC V6B 3M1, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

You should consider using registered mail or any other trackable shipping service.